Identity theft is the fastest growing crime in America

How Does Identity Theft Occur?

Skilled identity thieves use a variety of methods to steal your personal information, including:

  • Dumpster Diving. Thieves rummage through trash looking for bills or other documents containing personal information.
  • Skimming. A credit/debit card number is stolen when processing your card using a special storage device.
  • Phishing. A high-tech scam that uses spam or pop-up messages to deceive you into disclosing personal information.
  • Address Changes. Thieves frequently divert billing statements to another location by completing a false “change of address” form.
  • Physical Theft. This is committed by stealing wallets, purses, and mail, such as pre-approved credit card offers, bank statements, or new check orders.
  • Pretexting. This is a form of social engineering in which a thief lies about his identity or purpose to obtain an individual’s personal information.

What Can You Do To Help Fight Identity Theft?

Guaranty Bank has strict procedures for protecting and monitoring our clients’ accounts and personal information. The following are a few tips you can use to reduce the risk of identity theft:

  • Protect Your Social Security Number. Don’t carry your Social Security card in your wallet or write your Social Security number on a check. Give it out only when absolutely necessary.
  • Shred Documents. Shred financial documents and personal information before discarding.
  • Review Your Credit Report. Federal law requires the major nationwide credit reporting companies (Equifax, Experian, and TransUnion) to provide you with a free copy of your credit report every 12 months upon your request. Visit or call 1-877-322-8228 to request your free copy.
  • Never Click on Links in Unsolicited E-Mails. E-mails requesting account information and passwords should be scrutinized carefully, particularly if the information is needed to “award a prize,” “verify a statement,” or “verify information on file.” These may be phishing scams. Use updated firewalls, as well as anti-spyware and anti-virus software to protect your home and business computers from viruses.
  • Protect Your Passwords. Use passwords that are hard to guess and memorize them. Avoid using predictable codes such as your birth date, mother’s maiden name, or Social Security number.
  • Keep Personal Information Secure.
    • Personal information not secured at home can be at risk, especially if you have roommates, employ outside help, or are having work done in your house.
    • Do not give out personal information on the phone, through the mail, or over the Internet unless you initiated the contact and know who you are dealing with.
    • Avoid disclosing personal information when using public wireless connections.
    • Deposit outgoing mail in post office collection boxes rather than in your curbside mailbox.
    • Additional tips can be found under ATM & Debit Card Safety Precautions in the Client Protection section of this website.
  • Monitor Financial Statements. Carefully monitor bank and credit card accounts regularly for unauthorized charges by checking account information over the phone, at ATMs, or on the Internet. Immediately report any suspicious activity to your financial institution. If you do not receive a statement or bill as scheduled, contact the company to determine why, as it may have been diverted by an identity thief.

Other Fraud-Related Resources

What Should You Do If You Are a Victim of Identity Theft?

Guaranty Bank is ready to assist you where needed if you are an identity theft victim. Please ask us for an “Identity Theft Tool Kit” to help you get the process started. It is recommended that you follow these steps where necessary as soon as you become aware of identity theft:

  • Contact Financial Institutions. Contact Guaranty Bank immediately if the fraudulent activity is related to your bank account(s). Review the activity on all of your accounts, including checking and savings accounts, debit cards, loans, and other banking accounts and look for changed addresses, changed Personal Identification Numbers (PINs), or new cards ordered. Notify the fraud departments of credit card companies, as well as other banks and lenders, of the potential fraud. Close the accounts that you know or believe have been tampered with or opened fraudulently. Change your Online Banking username and password immediately.
  • Contact the Police. Immediately call the local police or the police in the community where the identity theft occurred and file a report. The police can initiate an investigation and you can obtain information from the police report, which you will likely need to address credit report and account issues.
  • Complete an Affidavit Form. Guaranty Bank, as well as many financial institutions and law enforcement agencies, may require you to complete an “Identity Theft Victim’s Complaint and Affidavit” form. The Federal Trade Commission (FTC) developed the Affidavit form for use by victims of identity theft.
  • Contact Credit Bureaus. Contact the toll-free number of any of the three consumer reporting agencies below to place a “fraud alert” on your credit report. You only need to contact one of the three agencies, because the first agency you contact is required to report the alert to the other two, which will then place an alert on their versions of your report.

           Equifax:   1-800-525-6285
           Experian:   1-888-397-3742
           TransUnion:   1-800-680-7289

Request a statement be shown on the report whereby creditors contact you to verify future credit applications. Once a fraud alert is placed, you are entitled to one free copy of your credit report from each of the agencies. Review each credit report carefully once received. Look for inquiries from companies you have not contacted, accounts you did not open, and debts on your accounts that you cannot explain. Continue to check your credit reports periodically to ensure no new fraudulent activity has occurred.