Customer service is important to us, and that’s why we are excited to offer a socially distanced solution for your banking needs. Interactive Teller Machines or ITMs are a contactless way to do your banking with a live teller through video chat. The ITMs have all of the functions of an ATM, with the added benefit of getting your questions answered by a real person in real time.
To use an ITM, simply pull up in the drive through lane. The ITM Live Teller hours are currently 8:00 a.m. – 5:00 p.m., but when the live portion is not in use, you can simply use the machine as an ATM 24 hours a day. We currently have ITMs in Southaven and Greenwood but will be expanding this service to other locations in 2021.
To get started, simply touch the screen to talk to a live teller. The machine also has an accessible text function for those who are hearing impaired, or to provide additional privacy.
With the ITMs, you can still do all of the same banking functions that you could with a teller inside the bank, like manage your bank account, deposit or withdraw money, request a balance inquiry, get a new debit card, or ask about account information.
Using an ITM is just as safe as going to a teller in the lobby. Simply exercise the same level of caution you would when using an ATM, like being aware of your surroundings, and making sure to grab your card, cash or receipt at the end of a transaction.
ITMs can also handle business deposits and other transactions.
We hope you enjoy the new technology.