Security Alert: Spoofed Calls Targeting Guaranty Bank Customers
Guaranty Bank has identified a series of fraudulent phone calls targeting customers. These calls originate from individuals who are impersonating Guaranty Bank employees and using spoofed phone numbers, including numbers belonging to our call center. Their goal is to obtain sensitive financial or login information.
This activity is not isolated and appears to be part of a broader fraud attempt. We are sharing the following details to ensure all customers understand how this scheme works and how to protect your accounts.
What Is Happening
Fraudsters are using technology to spoof Guaranty Bank phone numbers, including our call center line. This means a call may appear to come from a legitimate Guaranty Bank number even though it does not. During these calls, the individual claims to be from Guaranty Bank and may say they are attempting to “verify activity” on your account or services. The caller will be persistent.
The caller’s objective is to gather critical information such as:
- Online banking usernames and passwords
- Verification codes
- Company or account details
- Authorized user information
- Payment activity or transaction details
Sharing this information can provide criminals access to accounts and potentially lead to unauthorized transactions or account compromise.
How to Protect Your Account
To help prevent fraud, please follow these guidelines:
- Do not share any login information with anyone who calls unexpectedly.
- Do not provide verification codes, PINs, passwords, or one-time passcodes under any circumstances.
- If something feels unusual, end the conversation immediately.
- Call your Cash Management representative or Relationship Banker directly using a known, verified phone number.
- Never rely on caller ID alone. Spoofed numbers can appear legitimate.
These steps apply to both business and consumer accounts.
What To Do If You Receive a Suspicious Call
If you believe you have received a fraudulent call:
- Hang up immediately.
- Contact Guaranty Bank using the phone number on our official website or your Cash Management documentation.
- Report the incident so our team can assist you with next steps and account monitoring.
Our Commitment to Your Security
Guaranty Bank continues to monitor this activity and take steps to protect our customers from fraud. We encourage all customers to remain alert and to contact us with any concerns. Protecting your financial information is our highest priority.
Additional Consumer Protection Resources