Here at Guaranty Bank we’ve become aware of some phone scams occurring lately where the caller will impersonate a Guaranty Bank employee and try to collect your personal information. Sometimes they even go as far as mimicking a local phone number so that it will show up on your caller ID and look like it’s coming from your area. As your local bank, we want to inform you of ways you can remain protected if anyone calls you pretending to be someone that they are not and tries to collect information from you.
- Guaranty Bank will never call you at random and ask for your account information.
- We will not send any emails or text messages containing a link that you click and answer questions about your account.
If someone should call you and tell you that they are from your local bank and begin asking you questions about your account, do not give them any information. Please simply disconnect the call and dial your local bank branch to report it.
Do not ever give anyone who calls you your social security number or account information over the phone unless you trust that they are who they say they are.
If you have accidentally given out your information to someone you suspect as being a part of a phone, text, or email scam, please contact your bank immediately and they will help you to change your pin, passwords, and important information. Consumer fraud can also be reported to the Federal Trade Commission at 1-877-FTC-HELP or visiting their website.