Things you can do to protect your bank card from being compromised.
Thieves have improved their skills over time and have quickly learned that we all like the easy access of our bank cards. They’ve also figured out that most of us are so busy in our lives that we don’t pay attention to the areas around us.
When you use your bank card at a gas station pump or movie kiosk, make sure to look at the machine and trust your instincts. If it doesn’t feel right, stop, look and pay attention. Here are some things to look for on the card slot to ensure your card information remains confidential.
Skimming machines are typically put on gas pumps that are far away from the store or in a location that isn’t really well lit (also, a movie kiosk in the parking lot).
Here’s what Guaranty Bank is doing to help you!
If we suspect any unusual activity associated with your debit card, we will provide you a real-time, two-way SMS text for quicker fraud identification and prevention. If we do not receive a response from you by SMS text within 30 minutes, you will receive an interactive voice phone call. We will call your cell phone number first then your home number. An email notification will be our last attempt to reach you before we block your debit card. Please respond to one of these communications to verify the transaction.
Add our Fraud Department as a contact in your phone: SMS text is 32874.
Here’s an example of what our communication would say:
It is important that we have current phone numbers for you. If you have a new cell or home number or new email address, please take a minute and give us a call to verify that we have your most up-to-date information. It is for your protection that we contact you as soon as possible if we suspect anything unusual on your account.
Visit our Fraud Alert Management Service if you have questions.