Frequently Asked Questions

How do I report a lost card?

To report a lost or stolen debit card please visit our page on Lost Card Procedures to contact your branch during business hours, or call 800-500-4011 for after hours or holiday support. To report a lost or stolen credit card, please call 800-423-7503.

Why was my debit card declined?

You could be over your daily dollar limit, you may not have the funds in your account, or it may be that the zip code correlated with your account was entered incorrectly. Please contact your local branch and they’ll be able to help you out.

How do I reorder checks?

To reorder personal checks, visit the Deluxe reorder page here.

What are your bank office hours?

To view banking hours by branch location, please visit our location page and enter your zip code to find the branch or ATM nearest to you.

How do I login to my bank account?

To login to online banking, access the logon page from the Guaranty Bank website. If you aren’t signed up for online banking, please reach out to your banker or click here to enroll.

How do I update my contact information?

Contact information can be updated within your Online Banking account, or by calling one of our branch locations.

Where do I find the Guaranty Bank mobile app?

Currently the mobile banking app is available for download from the Apple App Store and the Google Play Store.  Search for GuarantyBank to find our mobile banking app.

Personal Checking

Can I open a checking account with no deposit?

All Guaranty Bank checking accounts require a minimum deposit. To view the minimums and our account options, visit our personal checking account page.

Do you have a free checking account?

Several of our checking accounts have no monthly fees based on certain terms and conditions. To view how to waive the monthly fees and all of the account options available, visit the personal checking page and click “waive fees”.

What do I need to cash a personal check at the branch locations?

To cash a check at Guaranty Bank branch locations we ask that you bring your account number, and a government issued id (such as your driver’s license). View a list of all branch locations to find the nearest to you.

How can I check my account balance?

To check your account balances, log into online banking via your computer, or the GuarantyBank mobile app. You can also call a branch location for your balance.

How do I find my account number?

Your account number can be found on your monthly bank statements, or by looking at your checks (your account number is the final set of numbers). For questions about locating your account number, contact your local branch today!

How do I find my routing number?

The routing number for your bank will be the first set of numbers on your checks. The routing number for Guaranty Bank is 084202251

How do I make a deposit to my account?

To deposit money to your account, visit a local branch, ATM, or login to your mobile banking app for mobile deposit. Visit our FAQ section for mobile deposits to learn more.

If you’d like to direct deposit your paycheck, the quickest way is to sign up for direct deposit with your employer. Visit the link and download the form to submit to your employer’s payroll team.

Is my money available immediately after I make a deposit?

Once a deposit is made, it is subject to approval, and the ability of the funds will be determined by the time the deposit was made (by the cut-off time) and the method. Checks take longer to clear than a cash deposit does.

Credit Card

How do I apply for a credit card?

To apply for a credit card, visit your nearest Guaranty Bank location.

Where can I view my credit card statement?

To login to your account and view your balance and statements, visit MyCardStatement.

How do I request a credit line increase?

At MyCardStatement you can analyze your spending, and more! Also, feel free to contact your local banker to discuss all of your loan needs.

Personal Savings

How much money is required to open a personal savings account?

You can open a Guaranty savings account with as little as a $100 deposit. Visit our personal savings page to review all the savings account options we have.

Personal Loans

Can I apply for a personal loan online?

Yes! We offer online applications for many types of loans. Visit our personal loans options to view them all and apply online today!

What types of personal loans do you offer?

We offer the following types of loans at Guaranty Bank: auto, RV, boat, HELOC, unsecured personal loans, lines of credit, secured loans, credit cards, and residential construction loans. Check out the details on our personal loan page.

Business Checking

What items do I need to open a business checking account?

In order to open a business checking account, please bring along your business formation documents, your EIN or SSN (if a sole proprietor), the business license, and ownership agreements.

Mortgage FAQs

 


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